RETURNS:
Frazier’s Fabrication & Performance has a 30-day return policy on all returns. No returns/exchanges will be accepted after 30 days. All parts must be in their original condition, packaging, and cannot be disassembled, modified, or damaged by incorrect use/installation. For any product to be eligible for a return it MUST be UNUSED! Frazier's Fabrication & Performance is not responsible for use/installation errors. Expenses, such as: labor expenses, towing expenses, or rental car expenses that occur because of installation of any wrong or defective parts are not eligible for a refund. All transaction/ service fees from the original purchase and from the refund process (ex. credit card fees, Pay Pal fees, processing fees) will be deducted out of the refund amount. These fees can be up to 6% in total. Frazier’s Fabrication & Performance is charged these fees upon the original purchase and in the refund process. If your order was eligible for free shipping upon purchase, these fees will also be deducted from the refund amount. All approved returns are subject to a 15% restocking fee. All returns must be pre-paid postage. Once Frazier’s Fabrication & Performance receives the return, the customer will be notified that we have received it and the approval/ disapproval of the return. Frazier’s Fabrication & Performance holds the right to disapprove of the return if it is not in perfect, unused condition. A refund or exchange/replacement items will be processed/shipped once the return has been approved. Please pack your return with care as we are not responsible for damaged or missing returns. Please allow 2-4 business days to process the returned item.
RETURN PROCEDURE
To arrange a return, please contact us by e-mail (see below). The following information will be required to arrange the return.
- date of order
- order number
- customer name, phone number and email address
- the part number you wish to return along with a detailed explanation of why the return is being requested.
Missing Pieces/Contents
The purchaser has 7 days to notify Frazier's Fabrication & Performance of missing pieces/contents. After 7 days Frazier's Fabrication & Performance is not responsible for missing pieces/contents.
CONTACTING US
If there are any questions regarding this policy, you may contact us using the information below. All returns are to be made out to the address below.
4730 Durant Rd
Dover, FL 33527 USA
813 928-1449
Email
The FFP Customs Guarantee
Here at Frazier’s Fabrication & Performance we take a lot of pride in making our products durable and safe. That’s why we offer a 1-year guarantee. If there are any problems that occur within 1 year from the original purchase date that has to do with the manufacturing of the Frazier’s Fabrication & Performance product. We will take action to repair or replace the product. To make the proper assessment of the products state, we will need the customer to ship the product to Frazier’s Fabrication & Performance, so it can be inspected.